Terms and Conditions of Sales and Hire at Artplinths.co.uk / London Art Workshop Ltd

Sales Terms and Conditions

Lead Times

Our normal lead time where we have to make sales items to order is approximately 14 working days from payment, but this can vary depending on the pressure of work and the nature of the order. Standard 100H x 40WD cm plinths in white are always in stock. Our levels of other stock vary and goods are usually made to order, although please give us a call if you need items straightaway – we may have them in stock.

Delivery times are in addition to this and vary from same day to 1 week.

Shipping costs include mainland UK only. Highlands and Islands are excluded. Please ask for shipping quote.

Returns

We advise customers who would like to order several products online to order one first to see if it meets with their approval, or to call in and see us to discuss your order where possible.

Most of the products featured on our website are made to order. For this reason regrettably we will only accept the return of 1 item per customer from our standard matt white MDF range only. We feel that this is a fair way to reimburse customers who are unhappy with their purchase or have made a mistake for whatever reason.

Sprayed, wood-veneer plinths and furniture are made as one-off/bespoke/made-to-order items and cannot be returned. Samples for these items are available on request and examples of sizes are available on the website or at the workshop. We have many satisfied customers. You are also most welcome to visit us at our workshop to see the quality of our work in person.

In the unlikely event of one of our products proving to be faulty please contact us. We will rectify this as soon as possible.

GOODS MUST BE INSPECTED ON ARRIVAL AND ANY DAMAGE REPORTED IMMEDIATELY.

We cannot accept responsibility for goods reported damaged after this point as the damage is likely to have occurred after delivery, so we urge you to satisfy yourself that everything is OK straightaway.

If the packaging is obviously damaged please sign the consignment as damaged. It is crucial to retain and photograph the packaging for insurance purposes.

Please see our returns policy for more details.

Hire Terms and Conditions

The hirer agrees to insure the goods against loss, theft or damage at their own expense for the period of hire. The hirer also agrees to take appropriate care to ensure the security of the hired goods while in their possession and in transit. Title to all hired items shall remain with London Art Workshop Ltd at all times. All hire items are accepted as working and in good order at the time of dispatch.

The hirer shall not sell or part with possession or control of the goods at any time during the period of hire. Hire items will not be taken out of Great Britain without prior written authorisation from London Art Workshop Ltd. Any goods hired are the direct responsibility of the hirer once they have left our premises. We can facilitate delivery and collection of goods with reputable third-party couriers on your behalf, but the hirer undertakes responsibility for them from the moment they are in transit until they are signed off as returned in good order by us. Please organise your own transport if you are unwilling to accept this.

The hirer is responsible for all additional transport costs arising from loading and waiting delays, and rescheduling. Under no circumstances will the hirer add to, alter, modify, adapt or interfere with in any way any item hired, nor will they allow any other party to do so. The hirer will be charged for any damage, repairs and/or maintenance to the item that arises through misuse or negligence.

The hirer will notify Artplinths immediately should the hired goods be stolen, lost, or damaged in any way. The hirer agrees to pay Artplinths full replacement costs for any item that is lost or damaged in any way and is beyond economic repair. If any hired item is retained beyond the agreed hire period, additional charges will be incurred.

Once orders and transport have been booked any ammendments will be subject to an administration fee of £10

Hire Plinth Cancellations

Once booked and paid for, hire plinths are reserved for you.

Cancellations up to 7 days before hire start date: full refund.

Cancellations between 7 days and 48 hours notice of hire start date: we will take a cancellation fee of 50% of hire cost.

Cancellations within 48 hours of hire start date: we will take a cancellation charge of 100% of your hire fee.

(We will refund 100% of your deposit)

Deposit

We apply a refundable security deposit of £50 per item up to a maximum of £200. Once the goods have been returned, we check the items for damage and refund the deposit within 14 days (although usually much quicker) when no damage has occurred. Please note that we do not charge for scuffs to paint work and minor chips as we sand and re-paint the plinths after each hire.

We assess damage as follows:

1. Returns in good condition and with the protective packaging supplied, with normal handling marks and scuffs are acceptable – no charge.
2. Returns in repairable damaged condition: we deduct £30 per hour per plinth for repairs (usually 1 hour maximum).
3. Returns in irreparable condition: we will charge you the full retail value.
4. £8-15 charged for missing bags/poly pads/damaged packaging and boxes.
5. Perspex cases returned with any marks or damage – we charge retail value as these cannot be repaired.

The main source of damage is due to the plinths being dropped on their corners and this must be avoided. In case of loss you will be charged the cost of the item in addition to the hire fee.

Liability Affecting Sales and Hire

It is the responsibility of the customer to ensure the product they have chosen is entirely suitable for the purpose for which it is ultimately intended.

The materials on our website are provided "as is" without any express or implied warranty of any kind. This includes warranties of merchantability, non infringement of intellectual property, or fitness for any particular purpose or event.

Under no circumstances shall Artplinths or its suppliers be liable for any damages whatsoever (including and without limitation, damages for loss of profits, business interruption, loss of information, indirect or punitive damages) arising out of the use of or inability to use the products, even if Artplinths/London Art Workshop Ltd has been advised of the possibility of such damages.

Artplinths and its suppliers further do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within our website. Artplinths do not guarantee to supply goods by any specific date and clients should not book venues or events or other service that depend on guaranteed delivery and that rely on goods arriving by a specific date but rather order goods well in advance and then book other services or venues or goods that may depend on them. 

Artplinths comply with distance selling regulations concerning our ready-made and made-to-order plinths (please see above). We try very hard to keep this site up to date and accurate; however, errors and exclusions are omitted.


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