Terms and Conditions of Sales and Hire at Artplinths.co.uk / London Art Workshop Ltd

Sales Terms and Conditions

Lead Times

Our normal lead time where we have to make sales items to order is approximately 14 working days from payment, but this can vary depending on the pressure of work and the nature of the order. Standard 100H x 40WD cm plinths in white usually  always in stock. Our levels of other stock vary and goods are usually made to order, although please give us a call if you need items straightaway – we may have them in stock.

Delivery times are in addition to this and vary from same day to 1 week.

Shipping costs include mainland UK only. Highlands and Islands are excluded. Please ask for shipping quote.

Returns Policy

Our good name is important to us. If you have any problems at all with your purchases from Artplinths we would like to hear from you and have the opportunity to put things right. We take pride in our reputation and will always go the extra mile to make sure you get good service and a good product.

Please email if you wish to discuss any of the issues below. We cannot take telephone calls regarding these matters which must be put in writing.

Cancellation of Sales Orders

Cancellation of orders is permitted on 100Hx40WD standard plinths in matt white provided they have not been shipped (if we have booked them in for shipping we will refund you minus shipping). Other plinth sizes are mostly made to order and may be cancelled provided we have not started making them. We may consider a partial refund which takes into account the work done at our discretion if we are part way through making them.

Most of the plinths and other products featured on our website are made to order. For this reason, regrettably we will only accept the return of 1 item per customer: this applies to our standard MDF matt white range only. We feel that this is a fair way to reimburse customers who are unhappy with their purchase or have made a mistake for whatever reason. We therefore advise customers who would like to order several products to order one first to see if it meets with their approval or come and visit us if possible. 

Customised, sprayed, and wood veneer and specialist plinths are made bespoke as one-offs and are not returnable. In the case of sprayed or veneered or customised plinths, samples of finish are available and examples of sizes are available on the website or at the workshop. We have many satisfied customers, and you are also most welcome to visit us at our workshop to see the quality of our work in person.

Customers have 3 days from receipt of goods to inform us of their wish for a refund. (We will refund you once goods have been returned in unused condition and in the original packaging.)

goods are to be returned at the customers expense

Goods Arrive Damaged

GOODS MUST BE INSPECTED ON ARRIVAL AND ANY DAMAGE REPORTED WITHIN 24 HOURS.

We cannot accept responsibility for goods reported damaged after this point as the damage is as likely to have occurred after delivery, so we urge you to satisfy yourself that everything's OK straightaway. If the packaging is obviously damaged please sign as damaged. It is crucial to retain and photograph the packaging for insurance purposes.Please carefully unpack and condition check goods as soon as they arrive.Damaged goods must be reported to us immediately. We regret that we are unable to replace damaged goods that are not reported as such immediately.

Faulty Products

In the unlikely event of one of our products develops a fault, please contact us immediately. We will work to rectify this with you.
Please check your goods carefully on Arrival. If you find a manufacturing or materials fault goods must be returned to us  for inspection and possible repair. 

Hire Terms and Conditions

The hirer agrees to insure the goods against loss, theft or damage at their own expense for the period of hire. The hirer also agrees to take appropriate care to ensure the security of the hired goods while in their possession and in transit. Title to all hired items shall remain with London Art Workshop Ltd at all times. All hire items are accepted as working and in good order at the time of dispatch.

The hirer shall not sell or part with possession or control of the goods at any time during the period of hire. Hire items will not be taken out of Great Britain without prior written authorisation from London Art Workshop Ltd. Any goods hired are the direct responsibility of the hirer once they have left our premises. We can facilitate delivery and collection of goods with reputable third-party couriers on your behalf, but the hirer undertakes responsibility for them from the moment they are in transit until they are signed off as returned in good order by us. Please organise your own transport if you are unwilling to accept this.

The hirer is responsible for all additional transport costs arising from loading and waiting delays, and rescheduling. The hirer will be responsible for any parking tickets issued where there is not adequate parking provision onsite or the driver is forced to leave his vehicle in a compromised place  to unload or assist in delivering goods required. Under no circumstances will the hirer add to, alter, modify, adapt or interfere with in any way any item hired, nor will they allow any other party to do so. The hirer will be charged for any damage, repairs and/or maintenance to the item that arises through misuse or negligence.

The hirer will notify Artplinths immediately should the hired goods be stolen, lost, or damaged in any way. The hirer agrees to pay Artplinths full replacement costs for any item that is lost or damaged in any way and is beyond economic repair. If any hired item is retained beyond the agreed hire period, additional charges will be incurred.

Once orders and transport have been booked any amendments will be subject to an administration fee of £10

Hire Plinth Cancellations

Once booked and paid for, hire plinths are reserved for you.
Cancellations up to 7 working days before hire start date: full refund.
Cancellations between 7 working days and 3 working days before hire start date: we will take a cancellation fee of 50% of hire cost.
Cancellations within 3 working days of hire start date: we will take a cancellation fee of 100% of your hire fee.
We will always refund or void 100% of your security deposit.

Deposit

We apply a refundable security deposit of £50 per item up to a maximum of £200. Once the goods have been returned, we check the items for damage and refund the deposit within 14 days (although usually much quicker) when no damage has occurred. Please note that we do not charge for scuffs to paint work and minor chips as we sand and re-paint the plinths after each hire.

We assess damage as follows:

1. Returns in good condition and with the protective packaging supplied, with normal handling marks and scuffs are acceptable – no charge.
2. Returns in repairable damaged condition: we deduct £30 per hour per plinth for repairs (usually 1 hour maximum).
3. Returns in irreparable condition: we will charge you the full retail value.
4. £8-15 charged for missing bags/poly pads/damaged packaging and boxes.
5. Perspex cases returned with any marks or damage – we charge retail value as these cannot be repaired.

The main source of damage is due to the plinths being dropped on their corners and this must be avoided. In case of loss you will be charged the cost of the item in addition to the hire fee.

Liability Affecting Sales and Hire

It is the responsibility of the customer to ensure the product they have chosen is entirely suitable for the purpose for which it is ultimately intended.

The materials on our website are provided "as is" without any express or implied warranty of any kind. This includes warranties of merchantability, non infringement of intellectual property, or fitness for any particular purpose or event. All sizes are nominal and not mm accurate. 

Under no circumstances shall Artplinths or its suppliers be liable for any damages whatsoever (including and without limitation, damages for loss of profits, business interruption, loss of information, indirect or punitive damages) arising out of the use of or inability to use the products, even if Artplinths/London Art Workshop Ltd has been advised of the possibility of such damages. 

Artplinths and its suppliers further do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within our website. Artplinths do not guarantee to supply goods by any specific date and clients should not book venues or events or other service that depend on guaranteed delivery and that rely on goods arriving by a specific date but rather order goods well in advance and then book other services or venues or goods that may depend on them. 

Artplinths comply with distance selling regulations concerning our ready-made and made-to-order plinths (please see above). We try very hard to keep this site up to date and accurate; however, errors and exclusions are omitted.