Terms and conditions of sales and hire at artplinths.co.uk / London Art Workshop Ltd

Sales terms and conditions

Lead times

Our normal lead time where we have to make sales items to order is approximately  14 working days from payment, but this can vary depending on pressure of work. Standard 100H x 40WD cm plinths in white are always in stock. Our levels of other stock vary and goods are usually made to order, though we do try to keep a contingency of items. Please give us a call if you need items straightaway – we may have them in stock.

Delivery times are in addition to this and vary from same day to 1 week.

Shipping costs include mainland UK only. highlands and islands excluded : please ask for shipping quote

Returns

We advise customers who would like to order several products online to order one first to see if it meets with their approval, or to call in and see us to discuss your order where possible.

Most of the products featured on our website are made to order. For this reason regrettably we will only accept the return of 1 item per customer from our standard matt white MDF range only. We feel that this is a fair way to reimburse customers who are unhappy with their purchase or have made a mistake for whatever reason.

Sprayed, wood-veneer plinths and furniture are made as one-off/bespoke/made-to-order items and cannot be returned. Samples for these items are available on request and examples of sizes are available on the website or at the workshop. We have many satisfied customers. You are also most welcome to visit us at our workshop to see the quality of our work in person.

Faulty products  

In the unlikely event of one of our products proving to be faulty please contact us. We will rectify this as soon as possible.

Goods arrive damaged

GOODS MUST BE INSPECTED ON ARRIVAL AND ANY DAMAGE REPORTED IMMEDIATELY.

We cannot accept responsibility for goods reported damaged after this point as the damage is likely to have occurred after delivery, so we urge you to satisfy yourself that everything is OK straightaway.

If the packaging is obviously damaged please sign the consignment as damaged. It is crucial to retain and photograph the packaging for insurance purposes.

Hire terms and conditions

The hirer agrees to insure the goods against loss, theft or damage at their own expense for the period of hire. The hirer also agrees to take appropriate care to ensure the security of the hired goods while in their possession and in transit. Title to all hired items shall remain with London Art Workshop Ltd at all times. All hire items are accepted as working and in good order at the time of dispatch.

The hirer shall not sell or part with possession or control of the goods at any time during the period of hire. Hire items will not be taken out of Great Britain without prior written authorisation from London Art Workshop Ltd. Any goods hired are the direct responsibility of the hirer once they have left our premises. We can facilitate delivery and collection of goods with reputable third-party couriers on your behalf, but the hirer undertakes responsibility for them from the moment they are in transit until they are signed off as returned in good order by us. Please organise your own transport if you are unwilling to accept this.

The hirer is responsible for all additional transport costs arising from loading and waiting delays, and rescheduling. Under no circumstances will the hirer add to, alter, modify, adapt or interfere with in any way any item hired, nor will they allow any other party to do so. The hirer will be charged for any damage, repairs and/or maintenance to the item that arises through misuse or negligence. For fees see www.artplinths.co.uk/hire

The hirer will notify Artplinths immediately should the hired goods be stolen, lost or damaged in any way. The hirer agrees to pay Artplinths full, new replacement costs for any item that is lost or damaged in any way and is beyond economic repair. If any hired item is retained beyond the agreed hire period additional charges will be incurred.

Hire plinth cancellations

Once booked hire plinths are reserved for you and cannot therefore be hired to anyone else. For this reason we will charge you a proportion of the hire fee if you cancel at short notice. Please do not book items if you are not sure you need them.

Cancellations more than 7 days before hire start date: full refund.

Cancellations between 7 days and up to  48 hours notice of hire start date: we will take a cancellation fee of 50% of hire cost.

Cancellations within 48 hours of hire start date: we will take a cancellation 100% of your hire fee.

(We will refund 100% of your deposit)

Liability affecting sales and hire

It is the responsibility of the customer to ensure the product they have chosen is entirely suitable for the purpose for which it is ultimately intended.

The materials on our website are provided "as is" without any express or implied warranty of any kind. This includes warranties of merchantability, non infringement of intellectual property, or fitness for any particular purpose or event.

Under no circumstances shall Artplinths or its suppliers be liable for any damages whatsoever (including and without limitation, damages for loss of profits, business interruption, loss of information, indirect or punitive damages) arising out of the use of or inability to use the products, even if Artplinths/London Art Workshop Ltd  has been advised of the possibility of such damages.

Artplinths and its suppliers further do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within our website.

Artplinths comply with distance selling regulations concerning our readymade and made-to-order plinths (please see above). We try very hard to keep this site up to date and accurate; however, errors and exclusions are omitted.


Powered by WebgrowWebsite Design UK