Returns policy

Important: Please retain and photograph packaging if there are any delivery or returns issues.

Our good name is important to us. If you have any problems at all with your purchases from Artplinths we would like to hear from you and have the opportunity to put things right. We take pride in our reputation and integrity and will always go the extra mile to make sure you get good service and a good product.

Returns 

Cancellation of sales orders

Cancellation of orders is permitted on 100H x 40WD standard plinths in matt white provided they have not been shipped (if we have booked them in for shipping we will refund you minus shipping). Other plinth sizes are mostly made to order and may be cancelled provided we have not started work on making them. We may consider a partial refund taking into account work done at our discretion if we are part way through making them.

Most of the plinths and other products featured on our website are made to order. For this reason regrettably we will only accept the return of 1 item per customer: this applies to our standard MDF matt white range only. We feel that this is a fair way to reimburse customers who are unhappy with their purchase or have made a mistake for whatever reason. We therefore advise customers who would like to order several products to order one first to see if it meets with their approval or come and visit us if possible. 

Customised, sprayed and wood veneer plinths are made bespoke as one-offs and are not returnable. In the case of sprayed or veneered or customised plinths samples of finish are available and examples of sizes are available on the website or at the workshop. We have many satisfied customers, and you are also most welcome to visit us at our workshop to see the quality of our work in person.

Customers have 3 days to inform us of their wish for a refund. (We will refund you once goods have been returned in unused condition and in the original packaging.)

Goods arrive damaged

GOODS MUST BE INSPECTED ON ARRIVAL AND ANY DAMAGE REPORTED IMMEDIATELY. 

We cannot accept responsibility for goods reported damaged after this point as the damage is as likely to have occurred after delivery, so we urge you to satisfy yourself that everything's OK straightaway. 

If the packaging is obviously damaged please sign as damaged. It is crucial to retain and photograph the packaging for insurance purposes.

We will attempt to replace damaged goods with the swiftest possible speed. If the damaged item needs collecting we will arrange this and we will send out a replacement at no further cost to you. Damaged goods must be reported to us immediately. We regret we are unable to replace damaged goods that are not reported as such.

Faulty products

In the unlikely event of one of our products proving to be faulty please contact us. We will rectify this as soon as possible.

Hire plinth cancellations

Once booked and paid for, hire plinths are reserved for you.

Cancellations up to 7 days before hire start date: full refund.

Cancellations between 7 days and 2 days before hire start date: we will take a cancellation fee of 50% of hire cost.

Cancellations within 2 days of hire start date: we will take a cancellation fee of 100% of your hire fee.

We will refund or void 100% of your security deposit.

Contact us

t: 07957 754329
e: [email protected]

None of the above affects your statutory rights.




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