Our good name is important to us. If you have any problems at all with your purchases from Artplinths we would like to hear from you and have the opportunity to put things right. We take pride in our reputation and will always go the extra mile to make sure you get good service and a good product.
Please email if you wish to discuss any of the issues below. We cannot take telephone calls regarding these matters which must be put in writing.
Cancellation of Sales Orders
Cancellation of orders is permitted on 100Hx40WD standard plinths in matt white provided they have not been shipped (if we have booked them in for shipping we will refund you minus shipping). Other plinth sizes are mostly made to order and may be cancelled provided we have not started making them. We may consider a partial refund which takes into account the work done at our discretion if we are part way through making them.
We reserve the right to charge a 25% restocking fee.
Most of the plinths and other products featured on our website are made to order. For this reason, regrettably we will only accept the return of 1 item per customer: this applies to our standard MDF matt white range only. We feel that this is a fair way to reimburse customers who are unhappy with their purchase or have made a mistake for whatever reason. We therefore advise customers who would like to order several products to order one first to see if it meets with their approval or come and visit us if possible.
Customised, sprayed, and wood veneer and specialist plinths are made bespoke as one-offs and are not returnable. In the case of sprayed or veneered or customised plinths, samples of finish are available and examples of sizes are available on the website or at the workshop. We have many satisfied customers, and you are also most welcome to visit us at our workshop to see the quality of our work in person.
Customers have 3 days from receipt of goods to inform us of their wish for a refund. (We will refund you once goods have been returned in unused condition and in the original packaging.)
goods are to be returned at the customers expense
Goods Arrive Damaged
GOODS MUST BE INSPECTED ON ARRIVAL AND ANY DAMAGE REPORTED WITHIN 24 HOURS.
We cannot accept responsibility for goods reported damaged after this point as the damage is as likely to have occurred after delivery, so we urge you to satisfy yourself that everything's OK straightaway. If the packaging is obviously damaged please sign as damaged. It is crucial to retain and photograph the packaging for insurance purposes.Please carefully unpack and condition check goods as soon as they arrive.Damaged goods must be reported to us immediately. We regret that we are unable to replace damaged goods that are not reported as such immediately.
In the unlikely event of one of our products develops a fault, please contact us immediately. We will work to rectify this with you.
Please check your goods carefully on Arrival. If you find a manufacturing or materials fault goods must be returned to us for inspection and possible repair.
Hire Plinth Cancellations
Once booked and paid for, hire plinths are reserved for you.
Cancellations up to 7 days before hire start date: full refund.
Cancellations between 7 days and 2 days before hire start date: we will take a cancellation fee of 50% of hire cost.
Cancellations within 2 days of hire start date: we will take a cancellation fee of 100% of your hire fee.
We will always refund or void 100% of your security deposit.